Superior Availability & Reliability

● Caregivers cover Orleans, Essex, Caledonia and parts of Lamoille counties● 24 on-call support to handle after-office hour emergencies● Immediate response and next day coverage for most clients● We arrange for back-up fill-in coverage● We accept most Long Term Care Insurance policies as well as VA Benefits through the Veteran Independence Program (VIP)

Responsive to Client Needs and Preferences

● Personal Activity Plans for each client● Schedule times to suit client's convenience with a 3 hour minimum shift. We tailor to the client, not the company or caregiver.● Responsive to client's likes/dislikes and concerns. We work hard to pair clients and caregivers. We have ongoing supervisory visits to assure satisfaction and re-evaluate client needs over time.● Immediate response to change in client needs or any quality issues

Training is Key

● Over 50% of our staff have held LNA Certificates● All non-LNA employees complete 40 hours of caregiver certification training provided by the Institute for Professional Care Education● All employees must pass a 30 hour Alzheimer's and Dementia series of classes● All staff completes additional training annually. We track each caregiver's training and assign specific courses to accommodate client needs and/or caregiver development.● Additional in-service training as needed to deal with specific and immediate client needs.

Best Practices

● Meet or exceed all guidelines for best practices in the homecare industry● Care Plans are completed after initial assessment of service requirements● Activity Care Plans are developed and implemented after services commence ● Quality Assurance Client Visits exceeding HCAOA guidelines● Ongoing Q&A review team, formal quarterly review, and annual satisfaction survey● Four different background checks completed on each employee: 1) criminal, 2) adult abuse, 3) child abuse, 4) Medicaid fraud.